FAQs

Yes. We provide global shipping services. Delivery availability may still vary depending on the destination, carrier coverage, import restrictions, and other order-specific factors. For more information, please review our Shipping Policy.

Orders are typically processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. Processing time may include order review, picking, packing, and dispatch preparation.

Delivery times vary depending on the destination and logistics provider. Shipping estimates are provided for reference only, and actual delivery times may be affected by customs clearance, carrier operations, weather, public holidays, or other factors beyond our control. Please see our Shipping Policy for details.

Shipping fees depend on the destination region and will be shown at checkout before payment is completed. Free shipping may be available when your order meets the applicable threshold. Please refer to our Shipping Policy for full shipping fee and free shipping information.

Yes. When tracking is available, we will send a shipping confirmation email after your order has been dispatched. Tracking updates may take some time to appear after shipment, depending on the carrier and route.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other destination-related charges may apply depending on the laws of the destination country or region. These charges are generally the responsibility of the recipient unless otherwise stated. Please review our Shipping Policy for more information.

We currently accept Visa, Mastercard, Google Pay, American Express, Apple Pay, PayPal, and Discover, subject to availability at checkout. Some payment methods may vary depending on your device, region, browser, or payment eligibility.

All transactions on our website are processed in USD. If your payment provider uses another currency, the final charge may vary depending on exchange rates or fees applied by your bank, card issuer, or payment platform.

Yes. We use reasonable safeguards designed to protect payment information, including HTTPS-secured connections, SSL/TLS encrypted data transmission, secure checkout technology, and payment processing through trusted third-party providers such as Stripe and PayPal. We do not store full card numbers or CVV codes on our servers. Please review our Payment Policy and Privacy Policy for more details.

Eligible items may be returned within 30 days after delivery, provided they meet the return conditions set out in our policy. Returned items must be in clean, resalable condition with original packaging and included parts intact where applicable. For full requirements, please see our Return & Refund Policy.

Yes. Reasonable inspection after delivery is permitted. However, the item must not be used, washed, stained, damaged, or otherwise handled in a way that affects resale value. Items that do not meet the return conditions may not be accepted. Please refer to our Return & Refund Policy.

If the return is requested for personal reasons, such as a change of mind or ordering error, the customer is generally responsible for the return shipping cost. If the return is due to our verified error, such as an incorrect item or an eligible defect, we may cover the return shipping cost or provide an appropriate return solution after review. Please see our Return & Refund Policy.

If your refund is approved, it will be issued to the original payment method within 7 business days after approval or, where applicable, after the returned item passes inspection. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, digital wallet provider, or other payment platform.

Please contact us within 48 hours after delivery or the latest tracking update and provide your order number, clear photos of the package and items, and a brief description of the issue. This helps us review the case and assist you more efficiently. You can also review the relevant terms in our Shipping Policy and Return & Refund Policy.

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, or alteration. These measures may include HTTPS protection, SSL/TLS encrypted data transmission, secure hosting environments, and restricted internal access. In general, transaction and customer data are retained for up to one year unless a longer retention period is required by law or for dispute resolution or fraud prevention purposes. Please review our Privacy Policy and Terms of Service.