Terms of Service

Welcome to popotile.com. These Terms of Service govern your access to and use of our website, products, and related services. By accessing, browsing, or using this website in any manner, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you should discontinue use of the website.

1. Website Use

This website provides home textile, lifestyle, and related products. By using our website, you agree to use it only for lawful purposes and in accordance with these Terms. You must not use the website in any way that could violate applicable laws, infringe the rights of others, or interfere with the operation, security, or accessibility of the website.

2. Eligibility

By using this website, you represent that you are at least 18 years old or have the consent of a legal guardian to use this website and make purchases. If you are using the website on behalf of another person or entity, you also represent that you have the authority to accept these Terms on their behalf. We may refuse service, cancel orders, or restrict access where eligibility requirements are not satisfied.

3. Account Information

You are responsible for ensuring that the information you provide during checkout or account registration is accurate and complete. This includes, without limitation, your name, billing details, shipping address, email address, and any other information required to process your order. Incorrect or incomplete information may result in delays, failed deliveries, canceled orders, or our inability to provide customer support efficiently.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, and specifications displayed on the website are accurate and up to date. However, slight variations may occur due to screen displays, lighting conditions, manufacturing differences, packaging changes, or product updates made by suppliers. The content on the website is provided for general informational and shopping purposes, and minor differences between displayed information and the delivered product may occur without constituting a material error.

5. Pricing and Currency

All prices displayed on our website are listed in USD unless otherwise stated. We reserve the right to update pricing, product availability, discounts, promotional offers, and related sales terms at any time without prior notice. While we strive to avoid pricing inaccuracies, errors may occasionally occur, and we reserve the right to correct such errors and to cancel or decline affected orders where appropriate.

6. Payment Methods

Payments are processed through secure third-party payment providers, including Stripe and PayPal. These payment providers handle transaction processing in accordance with their own operating and security standards. For more details about payment processing, transaction handling, and payment security, please review our Payment Policy.

7. Order Acceptance

We reserve the right to review, accept, decline, or cancel any order at our discretion. Orders may be canceled or limited if there are issues related to payment authorization, verification concerns, pricing errors, product unavailability, shipping restrictions, or suspected fraudulent or unauthorized activity. An order confirmation does not guarantee final acceptance, and we may contact you if additional information is needed before an order can be processed.

8. Shipping and Delivery

We provide global shipping services. Shipping times, delivery estimates, shipping methods, and shipping fees may vary depending on the destination, carrier availability, customs procedures, and logistics conditions. Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated otherwise. Full shipping details can be found in our Shipping Policy.

9. Customs and Import Duties

For international deliveries, customs duties, import taxes, VAT, brokerage fees, or other destination-related charges may apply depending on the laws and regulations of the destination country or region. These charges are generally the responsibility of the recipient unless otherwise specified on the website or at checkout. Customs clearance procedures may also affect delivery timing and are outside our direct control.

10. Order Tracking

After an order is shipped, customers may receive shipping confirmation and tracking details when available. Tracking availability and update frequency may vary depending on the shipping carrier, destination, and shipping method used for the order. In some cases, tracking information may take additional time to appear or update after dispatch.

11. Returns and Refunds

If you are not satisfied with your purchase, you may request a return within the applicable return period, subject to our return eligibility rules and policy conditions. Refund approval, return requirements, shipping responsibility, and non-returnable situations are governed by our dedicated policy. For full details regarding return procedures, refund timing, and return conditions, please review our Return & Refund Policy.

12. Product Use and Responsibility

Customers are responsible for using purchased products in accordance with normal household use, reasonable care, and any applicable care instructions provided with the product or on the website. We are not responsible for damage, deterioration, or product issues caused by misuse, improper care, unauthorized modification, negligence, or use inconsistent with the intended purpose of the item. Customers are encouraged to inspect products promptly upon delivery and follow proper handling and maintenance practices.

13. Privacy and Data Protection

Your privacy is important to us, and we are committed to handling personal information in a responsible manner. Our collection, use, storage, sharing, and protection of personal information are described in our Privacy Policy. By using the website, you acknowledge that your information may be processed in accordance with that policy.

14. Intellectual Property

All website content, including images, text, graphics, icons, logos, page layouts, design elements, and other materials, is protected by intellectual property and related proprietary rights. Unauthorized reproduction, copying, distribution, modification, publication, display, or commercial use of website content is prohibited unless we provide prior written permission. Use of the website does not transfer any ownership rights in the website content to you.

15. Website Availability

We aim to keep our website available, secure, and functioning smoothly for all users. However, we do not guarantee uninterrupted, error-free, or always-available access to the website, and we may temporarily suspend, limit, withdraw, or modify access for maintenance, updates, security protection, technical reasons, or other operational needs. We are not liable for temporary outages or interruptions beyond our reasonable control.

16. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential damages arising from or related to the use of our website, products, or services. This limitation applies even if we have been advised of the possibility of such damages. Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law.

17. Fraud Prevention

We reserve the right to investigate and take appropriate action regarding suspicious, fraudulent, abusive, or unauthorized transactions or website activity. Such action may include canceling orders, delaying shipment, requesting additional identity or payment verification, limiting account activity, or cooperating with payment providers, financial institutions, or law enforcement where appropriate. These measures are intended to help protect both our customers and our business operations.

18. Policy Integration

Our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment Policy form part of these Terms of Service and should be read together with these Terms. In the event that a specific policy addresses a topic in more detail, that policy will apply to the relevant subject matter together with these Terms. By using the website, you acknowledge and accept that these related policies are incorporated into and form part of these Terms.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States and the laws of the State of California, without regard to conflict-of-law principles. This means that any matter concerning the interpretation, validity, enforcement, or performance of these Terms will be determined under applicable U.S. law and California state law. Your use of the website constitutes your agreement to the application of these laws.

20. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to the use of this website, purchases made through the website, or these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of California. By using this website, you agree that such courts shall have exclusive authority to hear and resolve any such dispute, claim, or controversy. You further agree to submit to the jurisdiction of those courts for the purpose of any legal proceeding related to these Terms or your use of the website.