Track Order

Use the order tracking tool below to check the latest status of your shipment. Please enter the tracking number or order details provided in your shipping confirmation email.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Shipping and Processing

Orders are typically processed within 1–4 business days after payment is successfully confirmed. After dispatch, delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, or other factors outside our control.

Tracking Updates

Tracking information is normally sent after the order has been shipped. Please note that tracking updates may take some time to appear or refresh after dispatch, depending on the carrier and shipping route.

Delivery Issues

If your package is delayed, marked as delivered but not received, arrives damaged, or if items are missing, please contact us within 48 hours after delivery or the latest tracking update. When contacting us, please provide your order number, tracking number, and clear photos if applicable so we can review the issue more efficiently.

Need Help?

If you need assistance with tracking, delivery, returns, or payment-related questions, please contact us at service@popotile.com or call +1(415)780-1141. You can also review our Shipping Policy, Return & Refund Policy, Payment Policy, and Terms of Service for more information.